Angela & George - Uganda/Rwanda
I just wanted both Palast Tours and Kirsten Treais (our US travel agent) to know about how fantastic and memorable our recent trip to Rwanda and Uganda was (May 20-June 3). Anaclet did a wonderful job and we appreciate all the effort he went to, despite being away from his family for 2 weeks, to make sure everything was perfect. We appreciated all of his knowledge and perspectives on his country, especially sharing his personal genocide experience. We learned a lot about Rwanda’s rich and interesting culture and history and left the country more educated than when we arrived. When we arrived he asked us if we were birdwatchers, to which we replied “meh, not really” but because of his vast knowledge and ability to identify each bird, we definitely got into it, as evidenced by being so excited to find a malachite kingfisher (photo attached)!
He kept asking us for feedback to improve the experience and we couldn’t think of anything to make it better until today, because everything was so perfect. So, the one piece of advice would be to provide us a little more information about how to navigate the Uganda/Rwanda border crossing. Specifically, that we first have to go in the Rwanda exit line and then the Uganda entry line. Also it would have been helpful to know that because I got the East African Tourist visa in Rwanda, I needed to fill out that pink slip before getting to the Uganda entry window. But again, that was a very minor issue in an otherwise very memorable trip.
Thank you also to Kirsten for always working with us, listening to our basic, albeit usually pretty clueless thoughts about a trip, and transforming them into a magical experience. Also, your personal perspective by having just been on a similar trip is definitely appreciated!
So thank you all for filling our minds and cameras with amazing memories that we will cherish for our lifetimes! Attached our some photos I promised Anaclet I’d send him. Murakoze! Angela and George Clarke